Everything you need to launch your AI chatbot

Each chatbot is an independent AI assistant with its own knowledge, branding, and embed code. Most users create one chatbot per website.

1. 1

   Open the dashboard

   Log in and go to the Chatbots page from the sidebar.

2. 2

   Click “New chatbot”

   Select the New chatbot card to open the creation form.

3. 3

   Name your chatbot

   Give it a clear name, for example Acme Support Bot. Visitors will see this name in the chat header.

4. 4

   Add your website URL (optional)

   Paste your website address, for example https://example.com. You can crawl it for knowledge right away, or skip this and add FAQs manually later.

5. 5

   Create and configure

   Click Create. Your chatbot is now live in the dashboard with a unique public ID — you will use it when installing the widget.

Open your chatbot and go to the Overview tab to adjust how it looks and behaves. Changes save instantly and apply to the live widget.

Chatbot name

Shown in the chat header. Keep it short and recognizable.

Welcome message

The first message visitors see when they open the chat. Greet them and suggest what they can ask.

Primary color

Your brand color, used for the chat button, header, and user message bubbles. Use the color picker or paste a hex code.

Fallback message

Shown when the chatbot cannot find an answer in your knowledge base. Example: “I’m not sure about that — please contact us at support@example.com.”

System prompt

Advanced: extra instructions for the AI, such as tone of voice or language. Leave blank to use the default.

Status

Set to Paused to temporarily disable the chatbot without deleting it.

A custom logo makes the chatbot feel like a native part of your website. Upload it from your chatbot's Overview tab, in the branding section.

Recommended specifications

Format

PNG with transparent background works best. JPG is also accepted.

Size

Square image, at least 256 × 256 pixels. 512 × 512 is ideal.

File size

Keep it under 512 KB so the widget loads fast.

Style

Simple, high-contrast marks read best at small sizes.

What happens if you skip the upload

ButtarAI never leaves your chatbot with a broken or empty image. If you do not upload a logo, the chatbot automatically falls back to your project logo — and if none is available, to a clean default AI avatar.

The chat widget appears as a floating circular button in the corner of your website. You can choose which corner it lives in.

Bottom right (default)

The standard placement. Works well for most layouts and keeps the button clear of left-side navigation menus.

Bottom left

Use this if your site already has a floating element on the right — for example a cookie banner, back-to-top button, or another widget.

Changing the position

1. 1

   Open chatbot settings

   Go to your chatbot's Overview tab in the dashboard.

2. 2

   Choose the widget position

   Select Bottom right or Bottom left. A small visual preview shows where the button will sit.

3. 3

   Save

   The change applies to your live website immediately — no need to re-paste the embed code.

The knowledge base is the brain of your chatbot — everything it knows about your business lives here. Open the Knowledge tab of your chatbot to manage it.

Adding content

1. 1

   Add an FAQ

   Click Add FAQ, write the question exactly as a visitor would ask it, then write a complete, accurate answer.

2. 2

   Add custom text

   Click Add text to paste longer content — product descriptions, policies, price lists, or contact details.

3. 3

   Wait for processing

   New entries are processed automatically. Once the status shows ready, the chatbot can answer questions about them.

Managing entries

Every entry shows its type, title, and status. You can search entries by keyword, edit them to keep information up to date, or delete anything outdated. Deleted entries are removed from the chatbot's memory immediately.

How the chatbot uses your content

In plain terms: your content is split into small passages and converted into a searchable format. When a visitor asks a question, ButtarAI finds the most relevant passages and the AI writes its answer using only that content. If nothing relevant is found, it replies with your fallback message instead of guessing.

Instead of copying content by hand, paste your website URL and let ButtarAI crawl your public pages automatically.

1. 1

   Open the Knowledge tab

   Select your chatbot, then open the Knowledge tab.

2. 2

   Enter your website URL

   Paste your homepage address, for example https://example.com, and click Crawl website.

3. 3

   Wait for the crawl to finish

   A small loader shows Crawling website… while pages are being read. Crawling up to 15 pages usually takes under a minute.

4. 4

   Review the results

   Each crawled page appears as a knowledge entry. Check that the page count looks right, then test your chatbot.

What gets crawled

The crawler follows links on the same domain as your starting URL and reads public pages only — no login-protected areas, and no external websites.

Entry statuses

pending

Queued and waiting to be processed.

processing

Currently being crawled and converted. Please wait.

ready

Finished. The content is live in your chatbot.

failed

Something went wrong. Check the error message and the troubleshooting tips below.

If crawling fails

Make sure the URL is public (not behind a login), returns readable HTML (not a blank JavaScript app shell), and is not blocking bots in robots.txt. Try crawling a specific page URL instead of just the homepage.

Installation is a single script tag. Open your chatbot's Install tab to find your unique snippet — it contains your chatbot's public ID.

<script
  src="https://YOUR-DOMAIN.com/widget.js"
  data-bot-id="YOUR_PUBLIC_BOT_ID"
  async
></script>

Framework guides

Always test before you install. Open the Test tab of your chatbot to chat with it exactly as a visitor would.

1. 1

   Open the Test tab

   You will see a live preview of your chat widget.

2. 2

   Ask real customer questions

   Type the questions your visitors actually ask — about pricing, delivery, returns, contact details, and services.

3. 3

   Check the answers

   Good answers come from your knowledge base. If an answer is wrong or generic, add the missing information as an FAQ or crawl the relevant page, then test again.

Every chat on your website is saved. Open the Conversations tab to see the full list.

What you can see

Conversation list

All chats, newest first, with start time and message count.

Full transcripts

Click any conversation to read every visitor message and AI reply.

Timestamps

When each conversation started and when the last message was sent.

What is stored

ButtarAI stores the visitor's messages, the AI's replies, and timestamps — only what is needed to show you the conversation history. Conversations belong to your account and are never shared between customers.

Plans are based on chatbots and monthly conversations. Admin accounts are not subject to these limits.

Plans

Free trial

15-day free trial with full access. No credit card required.

Starter — $30/month

1 chatbot, 150 conversations per month.

Pro — $80/month

1 chatbot, 300 conversations per month.

Paying with manual bank transfer

We accept direct bank transfers. Send the subscription amount to the account below, then share your payment proof on WhatsApp to get activated.

1. 1

   Transfer the subscription amount

   Use the account number or IBAN above from your bank app or branch.

2. 2

   Save your receipt

   Keep a screenshot or photo of the transfer confirmation.

3. 3

   Send proof on WhatsApp

   Message us at +44 7424 822080 with your payment proof, account email, and the plan you want. We activate subscriptions manually, usually within a few hours.

Most issues fall into a few familiar categories. Work through these before contacting support.