FAQ

Frequently asked questions

Everything you need to know about ButtarAI — from setup to subscriptions.

ButtarAI is an AI chatbot you train on your own website content. Once installed, it answers your visitors' questions instantly — 24 hours a day — using your website pages, FAQs and custom text as its source of truth. It helps you capture leads, reduce support load and never miss a customer question.
It works in four steps: (1) you add your website URL and our crawler collects your public pages, or you add FAQs and custom text; (2) we clean and organize that content into a searchable knowledge base; (3) when a visitor asks a question, the chatbot finds the most relevant content; (4) it generates a clear, accurate answer from that content. If the answer isn't in your content, it replies with your configured fallback message instead of guessing.
Copy your unique embed code from the dashboard and paste it just before the closing </body> tag of your website. It works with plain HTML, React, Next.js, WordPress (via a Custom HTML block) and most website builders. A floating chat button appears in the corner immediately — no code changes beyond pasting the snippet. Full instructions are on the Docs page.
Yes. You can set the chatbot's name, welcome message, primary brand color, and choose whether the widget appears in the bottom-right or bottom-left corner of your website — with a live visual preview before you save.
Yes. When creating your chatbot you can upload a custom picture or logo. If you don't upload one, we automatically use your website/project logo when available, and otherwise a clean default AI avatar — your chatbot will never show a broken or empty image.
Yes. Paste your website URL and our crawler visits your public pages, extracts the meaningful text (menus, scripts and clutter removed) and adds it to your knowledge base. You can watch the crawl status in your dashboard, and only publicly accessible pages are collected — private or login-protected areas are never touched.
The Knowledge Base is where everything your chatbot knows lives. It contains the content collected from your website crawl plus any FAQs and custom text you add. Each source is split into searchable chunks with a clear status (Ready, Processing or Failed), and you can add, edit or delete entries at any time from your dashboard.
The Free Trial includes 30 conversations. Starter includes 150 conversations per month, and Pro includes 300 conversations per month. Each plan supports 1 chatbot. If you reach your limit, your chatbot pauses new conversations until the next cycle or until you upgrade — your existing data is never deleted.
Absolutely. Contact us through WhatsApp or the contact page and tell us which plan you want. Paid plans are activated manually by our team — choose a duration that suits you (1 month, 2 months, 4 months, 5 months or 1 year) and we'll set everything up.
Visit the Pricing page and find the Manual Bank Transfer section. Transfer the plan amount to our Meezan Bank account (account details and copy buttons are provided there), then tap 'Send Payment Proof on WhatsApp' to message us with your name, email, plan and transaction reference. We activate your subscription manually, usually within a few hours.
The fastest way is WhatsApp: +44 7424 822080. You can also email hello@buttarai.com or use the contact form on the Contact page. We reply within 2 business days, usually much sooner.
Yes. In your chatbot's settings you can choose Bottom Right or Bottom Left. The dashboard shows a visual preview of the selected position so you know exactly how it will look before saving.

Still have questions?

Message us on WhatsApp or use the contact form — we're happy to help.