Legal
Last updated: October 2026. This policy explains what we collect and why.
We collect the minimum data needed to run the service: your name, email address and account credentials when you sign up; the chatbot configurations, knowledge sources and content you add; visitor conversation transcripts from your chatbots; and basic usage data such as message counts for billing and limits. We do not collect payment card details directly — payments, when enabled, are handled by our payment provider.
Your data is used to provide and improve the service: to operate your chatbots, generate AI responses from your knowledge base, enforce plan limits, prevent abuse, and communicate with you about your account. We never sell your personal data. Your chatbot content and conversation history are visible only to you (and to ButtarAI staff when you ask for support).
To answer visitor questions, your knowledge content and visitor messages are sent to our AI providers for processing. Providers are contractually required not to train their models on your data. We keep only the conversation transcripts needed for your dashboard history and usage accounting.
We use essential cookies to keep you signed in and to remember your preferences. We do not use third-party advertising cookies. You can disable cookies in your browser, but essential features like login will not work without them.
Account data is kept while your account is active. Conversation transcripts are retained so you can review them in your dashboard; you can delete individual chatbots and their data at any time from the dashboard. If you delete your account, we remove your personal data within 30 days, except where we are legally required to keep records (for example, invoices).
You can access, correct or export your data from the dashboard at any time. To request deletion of your account or to ask questions about your data, contact us at hello@buttarai.com and we will respond within 30 days.
Data is encrypted in transit and at rest. Access to production systems is restricted, API keys are stored server-side only, and each customer's data is isolated so you can only ever access your own chatbots and conversations.
We may update this policy as the product evolves. Material changes will be announced by email or in the dashboard at least 14 days before they take effect.
Questions about this policy? Email us at hello@buttarai.com.